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Welcome to the FAQs section at Regal Jewellers, your ultimate resource for valuable insights and answers to common questions that will enrich your diamond jewellery buying experience. We recognise that choosing the perfect piece of diamond jewellery is an important decision, and we are here to support you at every stage of the process.
In this section, we have compiled a comprehensive list of frequently asked questions to provide you with the knowledge and guidance you need. From understanding the 4Cs (Cut, Colour, Clarity, and Carat) to exploring different diamond shapes, settings, and metals, we cover a wide range of topics to help you make an informed choice.
Discover the secrets of diamond quality, learn about different types of settings and their unique characteristics, and explore the various metals available for your jewellery. Gain insights into diamond certification and how to assess the authenticity and value of your precious gem.
At Regal Jewellers, we are passionate about diamonds and jewellery, and our mission is to assist you in finding the perfect piece that resonates with your style and aspirations. We are committed to providing you with the information and support you need to make a confident decision.
If you have any specific questions that are not addressed in our FAQs, our knowledgeable team is just a phone call or email away. We are here to offer personalised assistance and ensure that your diamond jewellery buying journey is a memorable and enjoyable one.
Welcome to the realm of diamond jewellery at Regal Jewellers, where your questions find their answers.
Do we have a showroom you can visit?
Yes! We also happily accept appointments for viewing and purchasing in our showroom situated in the heart of Hatton Garden. If you have specific items you would like to view, we always recommend making an appointment in advance so we can ensure we have your desired items available and ready to view.
How are our prices so competitive?
Aside from handcrafting beautiful jewellery in London, we are honoured to be direct partners of large and established manufacturers and suppliers that supply to many retailers in the United Kingdom and around the world. Providing the best competitive prices for diamond jewellery. We ensure that we offer our customers the best possible prices.
Our service
Regal is operated with the desire to create an immersive experience for people - in which our clients can be as involved as they choose. We remain open and communicative throughout the creation of each ring or piece of jewellery, with tailored, transparent and expert-led guidance from our gemmologists and designers through each step of the process. With in-house crafting, we’re accountable for executing high-quality, exquisite workmanship in every piece we sell. Above all else, we’re here to make creating bespoke jewellery a simple and enjoyable experience for our clients.
What jewellery do you make?
At Regal, we create engagement rings, wedding bands, eternity bands, earrings, necklaces, pendants, and bracelets - as well as any other bespoke jewellery. Our fine jewellery offering is contemporary and classic, suitable to be worn and adored every day.
Does Regal also sell Lab-Grown Diamonds?
Yes, indeed! We make jewellery with lab or natural diamonds – whichever you prefer. At Regal, we have a large selection of lab diamonds and natural diamonds. Lab diamonds can be a great choice for lowering costs without compromising on beauty or authenticity.
Is your jewellery gold plated or solid gold?
At Regal, our jewellery can be both; gold plated or solid gold in either 9k gold, 18k gold, 22k gold or platinum. Same as lab diamonds, gold plated jewellery can be a great choice for lowering costs without compromising on beauty.
How long does delivery take?
Ready to wear rings displayed on our website are ready to ship immediately (unless work is required, for example, resizing). For bespoke orders, it will usually take between 4 to 5 weeks to be crafted – we’ll let you know your exact due date upon ordering. Some rings can be made in shorter time frames.
How is the item delivered?
Once work on your order ring is completed, it will be couriered via Royal Mail Special Delivery Guaranteed (Next Day Service) or FedEx Priority Service, both tracked and signed for, for proof of delivery. Please allow time for Sundays and Bank Holidays, which may disrupt delivery services.
Can I collect my item?
Yes, you can also opt to collect your item from our Hatton Garden showroom. The person collecting must be the person who paid for the goods and must be able to prove their identity.
My order has not arrived as expected, what should I do?
In the unlikely event your item has not arrived as expected, please contact our team on info@regaljewellers.co.uk or call us.
Can I schedule a virtual consultation with Regal Hatton Garden Jewellers?
Absolutely! We offer virtual consultations, allowing you to discuss your preferences, view designs, and receive expert advice from the comfort of your home.
We are your premier jeweller situated in the renowned Hatton Garden of London. Our expertise lies in crafting custom engagement rings, featuring both certified natural and lab-grown diamonds, wedding bands, and a diverse selection of luxury watches. At the core of Regal is a fervent dedication to delivering unparalleled customer service, coupled with impeccable craftsmanship and competitive pricing. Our commitment extends to understanding and fulfilling each client's unique desires and needs, ensuring the utmost care in every interaction.