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FAQs for Buying Diamonds Online

Buying a diamond online can be very convenient and cost-effective. At Regal, we offer a wide selection of diamonds, with over 1.5 million available on our website. Each diamond comes with detailed information, certifications, and competitive pricing. Our customers have shared their positive experiences, and our excellent reviews reflect our commitment to quality and service. Rest assured, when you purchase a diamond from Regal, you're making a secure and well-informed decision.

Yes, at Regal, we offer the option to view diamonds found online in our store. Please contact us to book an appointment, and we will ensure the diamond is available for you to see in person.

When buying a diamond online, consider the following:

  • Ensure the diamond is certified by a reputable gemmological laboratory like GIA, HRD, or IGI.
  • Review the retailer's customer reviews.
  • Verify the diamond's specifications (the 4 Cs: Cut, Colour, Clarity, and Carat).
  • Look for detailed images and videos of the diamond.

Diamond certification, provided by independent gemological laboratories, verifies the authenticity and quality of the diamond. It provides detailed information about the diamond’s 4 Cs and ensures you are getting exactly what is described by the seller.

You can verify the authenticity of a diamond certificate by checking the certificate number on the issuing laboratory's website. Reputable labs like GIA, HRD, and IGI offer online verification services.

Yes, we offer customisation options where you can choose the diamond, setting, metal type, and other details to create a personalised piece of jewellery. Browse our user-friendly website and customise your ring from a wide range of options.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.