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Frequently asked questions

Yes! We also happily accept appointments for viewing and purchasing in our showroom situated in the heart of Hatton Gardens. If you have specific items you would like to view, we always recommend making an appointment in advance so we can ensure we have your desired items available and ready to view.

Aside from handcrafting beautiful jewellery in London, we are honoured to be direct partners of large and established manufacturers and suppliers that supply to many retailers in the United Kingdom and around the world. Providing best competitive prices for the diamond jewellery. We ensure that we offer our customers the best possible prices.

Regal is operated with the desire to create and immersive experience for people - in which our clients can be as involved as they choose. We remain open and communicative throughout the creation of each ring or piece of jewellery, with tailored, transparent and expert-led guidance from our gemmologists and designers through each step of the process. With in-house crafting, we’re accountable for executing high quality, exquisite workmanship in every piece we sell. Above all else, we’re here to make creating bespoke jewellery a simple and enjoyable experience for our clients.

At Regal, we create engagement rings, wedding bands, eternity bands, earrings, necklaces and pendants, and bracelets - as well as any other bespoke jewellery. Our fine jewellery offering is contemporary and classic, suitable to be worn and adored every day.

Yes, indeed! We make jewellery with lab or natural diamonds – whichever you prefer. At Regal, we have a large selection of lab or natural diamonds. Lab diamonds can be a great choice for lowering costs without compromising on beauty or authenticity.

At Regal, our jewellery can be both; gold plated or solid gold in either 9k gold, 18k gold, 22k gold or platinum. Same as lab diamonds, gold plated jewellery can be a great choice for lowering costs without compromising on beauty.

Ready to wear pieces displayed on our website are ready to ship immediately (unless work is required, for example, resizing). For bespoke orders, it will usually take between 4 to 5 weeks to be crafted – we’ll let you know your exact due date upon ordering. Some rings can be made in shorter time frames.

Once work on your order ring is completed, it will be couriered via Royal Mail Special Delivery Guaranteed (Next Day Service) or FedEx Priority Service, both tracked and signed for, for proof of delivery. Please allow time for Sundays and Bank Holidays, which may disrupt delivery services.

You can also opt to collect your item from our Hatton Garden showroom. The person collecting must be the person who paid for the goods and must be able to prove their identity.

In the unlikely event your item has not arrived as expected, please contact our team on or call us.